Contact Us
We’d Love to Hear from You
Whether you have a question about a product, need help with your order, or just want to know more about our ingredients and process — we’re here.
Email Us
We respond to all queries within 1–2 business days.
What to Include in Your Message
- Order queries: Please include your order number and the email used at checkout.
- Product questions: Let us know which product you’re asking about and your skin or hair type — we’ll give you the most relevant guidance.
- Damaged or incorrect items: Please attach clear photographs of the product and your invoice. Notify us within 48 hours of delivery.
Response Times
Our team operates Monday to Saturday. We aim to respond to every message within 1–2 business days. During new batch release periods, response times may be slightly longer — we appreciate your patience.
Frequently Asked Questions
Before reaching out, you may find your answer in our FAQ page — covering ingredients, usage, shipping, returns, and more.